Return & Exchange Policy
All returns must be accompanied by an approved RMA from Luxlinktek. Please follow the below steps to process the refunds, exchanges, or repairs accordingly.
1. Refunds
Refunds will be processed after TheFo receives and inspects the returned items. If you are not satisfied with the item within 7 days after you receive it, you can exchange it for a new one or get a full refund.
* Please Note:
1. Returns must be accompanied by a Return Materials Authorization (RMA) Number. Please contact us to get a RMA: info@luxlinktek.com
2. Product must be in brand new (unused) condition, in original product manufacturers packaging and unmodified to be eligible for return.
3. All components and manuals must be returned.
4. A clear return address and RMA number must be on the package.
5. Custom orders can not be returned when they function properly. Custom Orders mean the manufacturing according to client's detailed requirement.
2. Returns
a. Returning within 30 days from date of purchase
We always offer 24/7 hours assistance in whole lifetime. We promise your purchase is entitled to a 30 days return at no cost from date of purchase for any reason.
b. Return for Repairing / Replacement within warranty period
We offer limited warranty for most of our products from the date of delivery, the warranty period for most of our products is 1 year.
If products accessory does not to function properly, free charge to replacement within warranty period. Any help please contact our aftersale teams to discuss the issue. info@luxlinktek.com
Please Note:
In all return scenarios, all returned products must have a Return Material Authorization (RMA) number assigned by TheFO depot firstly.
* RMA process:
1. A clear return address and RMA number must be on the package.
2. RMA numbers are valid for 15 days after the day of issuance.
3. Returned products must be shipped freight prepaid in their original boxes and packing material.
4. A copy of your packing list/invoice must accompany all returned products.
5. Product returned to you under warranty is shipped freight-prepaid via FedEx or other carrier at our discretion.
Return Address:
Elena
Whatsapp: +86 1573673 6484
Please contact us get more information.